Immersify Support
Get an experience open, fix common problems, or email our support team.
Email supportGetting started
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01
Open the experience
Scan the Immersify QR code with your phone's camera, or tap the link you were given. This only opens the experience.
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02
Allow the camera
If you're asked, allow camera access. Immersify uses the camera to find the printed image.
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03
Point at the printed image
Once the experience is open, point your camera at the printed image that goes with it. The QR code opens the experience, and the image is what your camera looks for next.
Want to see each way to open an experience? Read How it works.
Troubleshooting
The code or link won't open
Keep the whole QR code in view of your phone's camera, then tap the link that appears. If you have a link, try opening it again. Check that you're connected to the internet.
The camera isn't working
If you said no by mistake, allow camera access in your browser or phone settings, then open the experience again.
The image isn't recognized
Make sure you're pointing at the printed image, not the QR code. Keep the whole print in frame, hold your phone steady and use even light with no glare.
Video, loading or sound problems
Give the video a moment to load and check your internet connection. If there's no sound, tap the sound button and check your phone's volume.
It stopped after you left it
If the experience doesn't pick up when you come back to it, close it, then scan the code or open the link again.
The experience is unavailable
Contact the creator of the experience, or email us with its name, link or code.
Still need help?
Email us with the experience name, link or code, your device and app version, and what happened.
Planning a project? Contact us. You can also read our privacy policy.